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DHS budget shifts as Maryland Benefits moves to DOIT; DLS flags call‑center and system funding issues
Summary
DLS presented a $125.3 million reduction in DHS Administration FY27 due to transfer of Maryland Benefits to DOIT and raised concerns about call center funding, CJAMS/CSMS appropriations, EBT replacement costs and repeat audit findings; DHS leaders described system launches and improved call center performance.
Connor Brown, budget analyst with the Department of Legislative Services, told the subcommittee the Department of Human Services (DHS) administration’s fiscal 2027 allowance decreases by $125,300,000 (35.6%) to $227,100,000, mostly because the Maryland Benefits shared platform and E&E application were administratively transferred to the Department of Information Technology (DOIT).
Brown said the transfer—effective July 1, 2025—left DHS with notable line‑item changes and continued operational overlap for certain applications. DLS flagged funding concerns for the constituent services call center (noting proposed FY26 and FY27 adjustments that may still exceed DHS’s estimated contract costs) and recommended some reductions to…
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