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Licensing division credits LEADS system and staff with faster processing, cleared backlog and social equity outreach gains
Summary
Licensing leaders credited a recent LEADS system rollout and extensive staff effort for reduced processing times and clearing a 4,000‑case exception queue; the social equity team reported 726 registrants and fee waivers that saved roughly $180,000.
Becky (licensing leadership) and her managers gave the executive management team a broad report on the licensing and regulations division’s 2025 work and 2026 priorities, highlighting the LEADS system rollout, staffing adjustments, customer service recovery and social equity progress.
Caitlin Bomba, deputy director of operations and licensing, described extensive staff involvement in requirements gathering, user acceptance testing and training that supported the LEADS implementation. Managers credited cross‑unit…
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