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San Joaquin supervisors approve cloud telephony switch, citing $850,000 annual savings
Summary
The Board of Supervisors voted 5–0 to replace the county —isco/AT&T on‑premises phone systems with Microsoft Teams Voice and related cloud services, a move staff said will modernize telephony, add redundancy and save roughly $850,000 a year in invoices.
The San Joaquin County Board of Supervisors on Feb. 11 unanimously approved a plan to replace the county esk‑phone and call‑center infrastructure with Microsoft Teams Voice and upgraded Microsoft 365 subscriptions.
Mark Thomas, director of the county epartment of Information Systems, told the board the county —urrently operates multiple on‑premises Cisco Communications Manager instances and AT&T Centrix analog lines that are reaching end‑of‑support and face long‑term reliability risks. "Cisco has decided that it no longer wants to support on premise PBXs," Thomas said during the briefing. He told…
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