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LNI highlights caseload pressure and system modernization as priorities to reduce long-term disability
Summary
Department staff said high claim-manager caseloads, aging technology and staffing vacancies are contributing to increased claim duration and long-term disability; priorities include adding claims units, system modernization and operational fixes to support earlier decisions and return-to-work outcomes.
Kirsten Glenn presented the department's operational health dashboard, showing a persistent rise in claim durations and long-term disability since the pandemic and identifying several contributing factors. She said caseloads for level 2 and level 3 claim managers have been higher than industry norms and that older technology complicates adjudication and delays decisions. "We are committed to…
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