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HACM maintenance director describes new 'pod' staffing model, response times and data gaps
Summary
Maintenance director Mike Wellman briefed the board on a shift to a 'pod' assignment model, staffing levels and work‑order workflows, and said emergencies should be addressed within 24 hours; commissioners pressed for monthly data on open work orders and 30/60/90‑day backlogs.
HACM maintenance director Mike Wellman told the board Feb. 18 the authority has moved from stationing mechanics at individual developments to assigning teams in ‘pods’ covering nearby sites, a change intended to boost coverage with the current workforce.
Wellman said HACM employs 35 maintenance mechanics and five custodians, with additional specialists: four HVAC technicians, three life‑and‑safety staff, five pest‑control technicians and six…
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