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Department of Emergency Communications reports 1st-year milestones, calls and staffing challenges
Summary
The Department of Emergency Communications marked its first year with expanded technology, onboarding of priority dispatch, CALEA accreditation kickoff, progress on universal call taker cross-training and staffing shifts; DEC leaders said call-answer standards have been met despite vacancies and pledged additional QA and IT investments.
Department of Emergency Communications director Tully Buero and project manager Rick Malsch presented a year-in-review at the Fire and Police Commission’s Feb. 19 meeting, detailing operations, staffing and technology milestones for 2025.
Buero said DEC received 757,000 total calls in 2025, of which 73% were emergency calls. The department celebrated one-year completion of the February cutover to a consolidated DEC and the onboarding of Priority Dispatch, a vendor that supports emergency-dispatch products. DEC also started the CALEA accreditation process in August, a multiyear effort to align…
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