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Licensing report: LCB clears backlog, shows early demand for expanded outdoor service
Summary
Licensing staff reported November call-center metrics and that a system exception queue fell from about 4,000 duplicates to roughly 137 pending; staff said the backlog is now zero and described outreach and GIS mapping for the "1515" expanded-outdoor-service program, with 21 local government requests for presentations.
Becky, licensing lead, briefed the executive management team on licensing performance and rollout of the expanded-outdoor-service initiative referred to in the transcript as "1515." She said November saw about 1,100 customer-service calls with a 96% answering rate and that licensing processed about 137 special-occasion licenses that month.
Becky described technical work to address duplicate records after launching the LEADS system: an exception…
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