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City manager: council is spending heavy time on constituent requests; city weighing systems changes
Summary
City Manager Tiante Hayward told council staff the city is exploring system and staffing changes to reduce a council-focused constituent-service bottleneck and preserve staff capacity as Thornton grows.
During a mid-afternoon segment, City Manager Tiante Hayward joined facilitators for a conversation about how council members and staff handle constituent requests and service issues.
Hayward said council members often play dual roles — both as representatives who respond directly to residents and as trustees focused on long‑term planning — and observed that much council time gets absorbed by constituent service requests. "You…
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