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Spectrum tells Willmar council it is upgrading local network; company highlights investments and customer service
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Summary
A Charter/Spectrum representative updated the council on local network upgrades and customer‑service commitments, saying Spectrum is deploying multi‑gig symmetrical speeds in Willmar and highlighting local staff and service promises.
Celeste Flynn, AVP of government affairs for Charter Communications (Spectrum), addressed the Willmar City Council during public comment to outline the company’s recent investments and network upgrades in the community.
Flynn said Spectrum has invested heavily nationwide and is upgrading its Willmar network to deliver multi‑gig symmetrical speeds. She described Spectrum’s mix of services — internet, mobile and video — and customer offers meant to retain subscribers. Flynn also emphasized local staffing, saying more than 20 Spectrum employees live and work in Willmar and that U.S.‑based support is available around the clock. She said Spectrum is responding to privately funded competition in the market and that improvements are intended to keep customers connected.
Flynn thanked the council for the time and summarized Spectrum’s commitment to ‘‘continuing our work to ensure families and businesses remain connected.’’
Quotation: “Our upgraded network will deliver multi‑gig symmetrical speeds,” Flynn said.
Context: Flynn’s remarks were part of the meeting’s public comment period and were informational; the council did not take action on Spectrum’s presentation.
