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Connecting Point (2-1-1) reports 15,019 calls in 2025; officials outline PSPS, coordinated entry and new reentry program
Summary
County staff and Connecting Point presented 2025 call-volume data (15,019 calls, 635 coordinated-entry calls, 18,697 resource referrals), detailed PSPS care coordination with PG&E, and previewed a CalAIM-funded reentry program for justice-involved residents; board members asked for district-level data.
Connecting Point, Nevada County’s 2-1-1 call center, presented its 2025 activity to the Board of Supervisors on Feb. 10 and outlined emergency and homelessness-related services the center provides across the county.
Lindsay Gordon said the center handled 15,019 calls in calendar year 2025, including 635 coordinated-entry calls, and referred residents to resources 18,697 times. Gordon told the board that housing was the top caller need, followed by individual, family and community support, health care and food assistance, and that 7.1 percent of callers…
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