Lifetime Citizen Portal Access — AI Briefings, Alerts & Unlimited Follows
Connecting Point (2-1-1) reports 15,019 calls in 2025; officials outline PSPS, coordinated entry and new reentry program
Loading...
Summary
County staff and Connecting Point presented 2025 call-volume data (15,019 calls, 635 coordinated-entry calls, 18,697 resource referrals), detailed PSPS care coordination with PG&E, and previewed a CalAIM-funded reentry program for justice-involved residents; board members asked for district-level data.
Connecting Point, Nevada County’s 2-1-1 call center, presented its 2025 activity to the Board of Supervisors on Feb. 10 and outlined emergency and homelessness-related services the center provides across the county.
Lindsay Gordon said the center handled 15,019 calls in calendar year 2025, including 635 coordinated-entry calls, and referred residents to resources 18,697 times. Gordon told the board that housing was the top caller need, followed by individual, family and community support, health care and food assistance, and that 7.1 percent of callers had an unmet need.
Gordon described the center’s partnership with PG&E for PSPS (public safety power shutoff) events, which includes pre-event “care coordination” for electricity-dependent residents, active response during shutoffs, hotel and food arrangements for residents whose medical equipment requires power, and transportation support to shelters. She also noted 2-1-1’s role as the county’s HMIS (homeless management information system) administrator and emphasized "wraparound" navigation and case coordination for people experiencing homelessness.
Gordon outlined a new, CalAIM-funded program to offer reentry services to justice-involved residents, coordinating case management and navigation to reduce recidivism; staff said a soft launch is forthcoming. Kristen Plant, acting social services director, and Tim Giuliani of 2-1-1 joined the presentation.
Ulysses Palencia, a 2-1-1 call agent, emphasized availability: "In Nevada County, 2-1-1 is available 24/7," and said agents can provide resource center locations, evacuation details and updates during outages because the call center receives information directly from the county Office of Emergency Services.
Board members asked for district-level breakdowns of call volume and unmet needs; Connecting Point staff agreed to provide district-specific data and said they would include unmet-needs detail in future quarterly reports. Supervisor questions also prompted discussion of a feasibility study on volunteer transportation for rural areas.
What’s next: Staff agreed to deliver district-level call-volume data to supervisors and to include ongoing unmet-needs reporting so county departments can target program responses.
