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Charlotte County highlights IT business‑analyst team achievements and countywide digital projects
Summary
IT business‑analysis staff told commissioners they have completed more than 70 roadmap items, digitized permitting and cemetery‑plot workflows, helped launch a county app and a utilities boil‑water map, and plan a countywide payments rollout July 1; an informal AI working group of 34 staff is exploring augmented workflows with human review.
Sandy Gough, IT business relationship manager, briefed the Charlotte County Board on the IT business‑analysis team’s work during the June 19 focus‑area workshop, listing completed projects, in‑progress items and planned work to improve citizen and staff services.
Gough said her team conducted more than 50 in‑person meetings across departments to assemble a departmental roadmap of roughly 150 items, of which her team has completed more than 70 and currently has dozens in process and pending. "That was our starting point," she said, describing efforts to identify…
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