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Residents seek clarity after missed pickups; mayor27s office urges use of new 311 app
Summary
City officials described a redesigned 311 system and urged residents to submit service requests directly; residents raised confusion after a contractor (E and V) treated New Year's Eve as a no‑pickup holiday, causing missed Mauka trash pickups.
City officials said a revamped 311 mobile app and web portal launched in December to let residents submit and track service requests directly to departments after several neighborhood residents called about missed pickups.
Carrie, a mayor's office representative, told the board the new 311 system (launched Dec. 1) allows residents to create accounts, monitor…
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