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Consumer advocates and commissioners press Eversource on safeguards, metrics and customer impacts
Summary
Officials and the Office of Consumer Counsel questioned Eversource on what benefits are operational vs. societal, requested avoided truck‑roll figures and the Massachusetts plan, and objected to tying cost recovery to customer behavior or outcomes not fully under the utility’s control.
Consumer advocates, commissioners and state agency representatives used the Feb. 18 hearing to press Eversource on the evidence behind its claims and to demand tighter safeguards if PURA contemplates a tracker or securitization for AMI deployment.
Claire Coleman (consumer counsel) and OCC attorneys asked for quantification of operational benefits (outage detection, truck‑roll reductions) and the extent to which AMI‑enabled savings would reduce future capital…
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