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Lassen County auditors warn payroll/finance rollout delayed by 2018 data imports and training gaps
Summary
County auditors told the Board of Supervisors that implementation of the Tyler financial and payroll system has been delayed by duplicate 2018 data imports (about 800 records), trainer turnover and staffing limits; staff scheduled Tyler trainer sessions on Aug. 13 and Aug. 25 to address position-control cleanup.
Lassen County auditors and HR staff told the Board of Supervisors that ongoing problems with the county——Tyler financial/payroll system implementation are delaying audits and rollout of key modules.
Regina Shatt, the county——personnel/risk analyst, said the county faces a complex position-control issue dating to an initial import of employee data in July 2018 that was repeated when the county later went live. "We have records attached to all of those previous imports," she said, explaining that roughly 800 duplicate entries must be cleaned up before payroll and related modules can be completed. Shatt said the cleanup cannot be done casually because it affects live payroll records and CalPERS reporting; she said the county has scheduled Tyler trainer appointments on August 13 and August 25 to try to finish position-control work.
Auditor staff described other implementation frictions: server outages during the fair that impaired check runs, multiple vendor transitions (ClientFirst trainers who left for health reasons or resigned), and the limits of small-county staffing. The auditor said the county is migrating some services to the cloud to improve reliability.
Supervisors pressed for timetables and staffing. One supervisor said her "confidence level is 0" with the primary vendor, citing long delays since the 2018 purchase and earlier needs to hire third-party consultants. Regina Shatt and other staff responded that they have limited contractor options, that some counties have experienced similar problems, and that the county is trying to reassign tasks to free Regina to focus on the rollout. An auditor noted that closing the FY22-23 audit depends more on accounting work and prior-staff records than on the Tyler system itself.
The board did not take formal action on the update; supervisors asked staff to report back after the August training sessions.
