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Cleveland council hears Innovation & Technology budget, 3-1-1 staffing and AI governance plans
Summary
City officials presented the Department of Innovation & Technology's 2026 budget and priorities — including a governance-first AI rollout, continued cybersecurity work, an expanding 3‑1‑1 call operation and questions about telephone-exchange billing and surveillance cameras.
Cleveland City Council’s finance committee reviewed the Department of Innovation & Technology’s 2026 budget and operations, hearing officials outline priorities ranging from AI governance and cybersecurity to 3‑1‑1 customer service improvements and citywide camera maintenance. The department presented budgeted totals of $25,440,175 for Innovation & Technology (total expenditures, 2026) and $12,066,276 for the telephone exchange/3‑1‑1 internal service fund.
The department’s interim chief innovation and technology officer, Liz Crowe, told the committee the office now comprises three units: information technology services, the 3‑1‑1 nonemergency call center and Urban Analytics & Innovation. "We were reorganized in early 2025," Crowe said, framing the goals for integrated systems and data-driven performance metrics.
Roy Wilson, director of the Office of Information Technology and Services, described a cautious "crawl, walk, run"…
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