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City of San Jose notifies employees after lost USB drive; ORS staff say plan data not implicated
Summary
ORS staff told trustees that the City of San Jose notified current and former employees about a lost USB drive on Jan. 9 and is offering one year of complimentary credit monitoring; ORS said it does not believe ORS data were the source and directed members to the city's hotline for questions.
An ORS staffer told the Police and Fire Retirement Board on Feb. 18 that the City of San Jose had notified current and former city employees of a data-security incident involving the loss of a USB drive on Jan. 9 and that the city is offering one year of complimentary credit monitoring to affected individuals.
Why it matters: Many retirees and active employees receive communications from ORS and called the office after seeing the city's notice. ORS staff said the city is directing questions to a single phone number to manage inquiries and to help people determine if they were affected.
What was said: An ORS staff member told trustees the city's letter and outreach are being led by the city and said, "we don't believe ORS staff were involved in any way, and we also don't believe that ORS data was the source of the information that was lost on this USB drive." The staffer said ORS had received no additional detail from the city beyond the notice the staffer received as a city employee.
ORS guidance and contact: Trustees were advised to direct members and callers to the phone number listed in the city's notice for details and credit-monitoring enrollment: (877) 421-8647. ORS staff said if members call ORS they will be redirected to that number.
Board response and next steps: Trustees heard staff's briefing and asked clarifying questions about the source of the loss; ORS staff reiterated the city is leading notifications and that ORS would update trustees if new information arrives. No formal board action was taken on this item at the Feb. 18 meeting.
Context: The staff briefing emphasized the difference between the city's notification and ORS operations: ORS staff said they have not been told that ORS records were on the lost device and urged members to use city-provided resources to confirm whether they are affected.
The board moved on to other agenda items after the briefing.
