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Library reports rising visits, outlines patron-experience and volunteer plans
Summary
Library staff presented new KPIs, said daily physical visitors averaged about 193 recently, described reclassification of program reporting, and detailed patron-experience work including volunteer coordination, cross-training and tech services plans.
Library staff presented updated statistics and performance indicators and described a suite of patron-experience initiatives intended to improve service delivery, outreach and internal processes.
Staff introduced a new 2026 board-stats template and explained that program categories were reclassified to match the state’s annual public library report: programs are now tracked as in-house, off-site and passive programs, with outreach recorded separately as individuals directly engaged. Staff said the change is intended to make the library’s…
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