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Library reports rising visits, outlines patron-experience and volunteer plans
Summary
Library staff presented new KPIs, said daily physical visitors averaged about 193 recently, described reclassification of program reporting, and detailed patron-experience work including volunteer coordination, cross-training and tech services plans.
Library staff presented updated statistics and performance indicators and described a suite of patron-experience initiatives intended to improve service delivery, outreach and internal processes.
Staff introduced a new 2026 board-stats template and explained that program categories were reclassified to match the state’s annual public library report: programs are now tracked as in-house, off-site and passive programs, with outreach recorded separately as individuals directly engaged. Staff said the change is intended to make the library’s internal reporting consistent with state reporting rules.
On usage, staff reported an average of about 193 physical visitors per day for a recent measurement period and noted that January already matched the library’s busiest month last year. They attributed increased traffic partly to promotional efforts and to construction at nearby Denver libraries that may be shifting patron traffic to Englewood.
Patron Experience Supervisor Hannah Kinney reviewed the patron-experience team’s scope: volunteer coordination (the library recorded more than 1,000 volunteer hours in 2024), an eight-person team structure (two full-time and several part-time associates), cross-training across departments, and process-improvement work (a patron-account data management plan and a time audit for 2026). Kinney explained practical tasks the team handles, from shelving and shelf-reading to tech-assist appointments and circulation workflows.
Kinney described passive programs (examples: summer-reading registration or grab-and-go craft kits) and outlined outreach activities such as neighborhood-night tabling in partnership with Parks & Rec; she also said tech-assist appointments will move to an appointment system in March via the library’s event/booking software.
When asked about AI use in library services, Kinney said she currently does not use AI tools for library tasks and emphasized the need to fact-check any generative model outputs before relying on them for patron services.
Staff closed with calendar items and community events (including a March 28 Hop’n Shop at Bellevue Park) and said they will continue to bring KPI reports and follow-up items to the board.
