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Bi‑State outlines hiring push and operational fixes as ridership rises and reliability lags
Summary
Bi‑State reported ridership increases (system +6%, Colorado service +33%) and a strategy to expand part‑time operator recruitment to reduce missed trips; maintenance staffing is down by 54 mechanics and on‑time performance for demand services is about 84–85% (target 90%).
Bi‑State Development Agency officials told the commission the system is recovering ridership while facing persistent staffing and reliability challenges.
Ron Forrest, chief operating officer, said Metrobus has 640 of 650 budgeted operators (16 part‑time), with 618 active field operators because some budgeted positions are on long‑term leave. He said a recruiting shift toward part‑time hires produced 29 part‑time offers at a recent event and that the agency aims to double the part‑time workforce before the June…
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