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Rocky Mount council schedules in-depth review after residents report double billing and large unexplained charges
Summary
Residents told the council they received multiple utility bills since December and cited inconsistencies; City Manager Elton Daniels said the city issued a one-time billing schedule correction, that no duplicate services were billed, and that a committee-of-the-whole presentation and the state auditor's review will provide detail within 30–45 days.
Residents pressed the Rocky Mount City Council on apparent utility billing errors during a lengthy public-comment period at the March meeting, saying many households received multiple bills since December and in some cases saw four-figure balances.
City Manager Elton Daniels told the council the city implemented a one-time billing schedule correction to realign meter-reading dates with billing cycles and that “each bill reflects a separate and unique date range. No duplicate services were billed.” Daniels said the city expects to return customers to a regular monthly billing cadence in March and will present a full briefing at a committee-of-the-whole session after the state auditor’s review is complete.
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