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Trustees press staff on water‑service disruptions; staff outlines Water Smart sign‑up and limits
Summary
Trustees raised constituent complaints about multi‑day water outages and asked the village to improve resident notifications. Staff said freezing of service lines, not deliberate shutoffs, likely caused extended outages and described Water Smart (Neptune) alerts that notify residents who sign up, while noting limits for those who have moved or not registered.
Trustees pressed village staff to improve notifications to residents affected by water service disruptions after a constituent reported being without water for several days following a water main incident.
Trustee Bancollet described a resident with four small children who reportedly went "four days without water" and asked the village to consider different communication…
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