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State labor chief says new unemployment system will launch this year, aims to cut wait times
Summary
Labor Commissioner Roberta Reardon told joint Senate and Assembly fiscal committees the Department of Labor will put a modern, mobile-friendly unemployment insurance platform into service this year to reduce phone hold times and payment delays. She said the aging legacy system drives call volume because it cannot process incomplete claims.
Labor Commissioner Roberta Reardon told a joint Senate Finance and Assembly Ways and Means hearing that the Department of Labor plans to bring a new unemployment insurance (UI) platform online later this year, aiming to reduce long phone waits and speed benefit payments.
The commissioner said the current UI computer system was built in the mid-1970s and cannot process incomplete claim forms, forcing many claimants to speak with staff and producing a steady surge in call volume. "This system was coded in cobalt,…
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