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Grand Rapids Fire launches six‑month EMS pilot with Corwell Health to target frequent 911 callers
Summary
Grand Rapids Fire Department announced a six‑month pilot with Corwell Health to reduce repeat 911 calls. The city will reallocate an EMS captain and an existing vehicle for early January launch; Corwell will provide additional personnel support. Exact cost figures were not specified.
The Grand Rapids Fire Department announced a six‑month pilot to address frequent 911 callers and ease emergency‑department readmissions.
Fire department leadership said the city receives about 17,000 EMS calls a year within Grand Rapids and that roughly 14% of those involve repeat 911 callers; 32 people had 10 or more incidents in a year, and one individual engaged the EMS system 114 times. The department framed the pilot as a way to get residents the right care without sending a full emergency…
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