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Community Waste Disposal reviews 2025 operations, outlines MRF upgrade and temporary recycling outage
Summary
Community Waste Disposal presented its 2025 annual review to the McLendon-Chisholm council, citing about 497 tons recycled in 2025, a customer-grievance rate of roughly 0.97 per 1,000 service opportunities, a $10 million MRF upgrade and a temporary seven-week shutdown of the city's recycling processing while upgrades are installed.
Community Waste Disposal (CWD) representatives presented the company’s 2025 annual review and answered council questions about service levels, recycling and an ongoing operations upgrade.
Jason Ramer, CWD president, said the company provides weekly trash and recycling service in McLendon-Chisholm using a fleet that is largely compressed natural gas. He told the council the city recycled about 497 tons in 2025 and that CWD tracks customer grievances at a rate of about 0.97 per 1,000 service opportunities. Ramer described a late-year spike in inquiries (41 in December and 43 in January) and said CWD added mechanics, purchased a service truck and ordered additional vehicles to improve reliability.
Ramer outlined a material recovery facility (MRF) upgrade described as a multi-phase project with roughly $10,000,000 in phase work; he said the recycling processing plant was shut down for about seven weeks while equipment is installed and that collected material is being processed temporarily by third parties (Republic in Plano and Fort Worth, and Waste Management in Fort Worth). Ramer said the recycling facility is expected to reopen on April 6.
Wanda Smith, CWD municipal coordinator, reviewed community recycling events and a paint-reuse program that redistributed over 1,040 gallons in 2025; she also highlighted improvements in customer-service technology and a CRM upgrade the company installed in November.
Council members asked about contamination rates in single-stream recycling, and Ramer said roughly 25–30 percent of inbound single-stream material is sorted out as contamination (plastic bags, hoses, yard waste). He said CWD bales sorted commodities and sells them to brokers or larger processors operating in Texas and the region.
Quotes from the presentation included Ramer’s explanation of service actions to reduce missed pickups: "We bought a new service truck, so we'll be adding that fifth mechanic, which will help with those late day breakdowns," and his description of the plant work: "Last Monday, we shut down our recycling facility. It will be shut down for 7 weeks, opening back up April 6." Wanda Smith highlighted the paint reuse and community events work and said the CWD app helps residents find service-day information.
What this means locally: Residents should expect normal trash and bulk pickup, but their city-processed recycling material is being handled by third-party processors during the MRF upgrade; CWD staff indicated the company is investing in fleet and maintenance capacity to reduce future service interruptions.
Provenance: CWD presentation and Q&A recorded under Item 9.2 in the council meeting record.
