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Board hears water-loss figures and discusses cutoff notices, expired-card complaints and autopay
Summary
Staff reported January water loss at '38.6' (unit not specified) and provided multi-year usage graphs; board members debated whether to alter cutoff-notice policy after a complaint about an expired debit card led to service cutoff, and staff described existing text and email notifications and a fee for card payments.
The Water and Sewer Utility Board discussed a large reported water loss figure for January and debated the utility's cutoff-notice and payment options after public complaints.
Speaker 3 told the board, "Our water loss for January was 38.6," noting the figure was down from December and from the same period last year. He said he had provided graphs comparing gallons pumped to water loss and included wholesale usage over three fiscal years. The staff…
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