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Council presses public works to replace ‘sneaker net’ work-order process and give staff better Munis access
Summary
Council members urged St. Tammany public works to eliminate a manual email workflow for constituent work orders, asking for automated receipts, read-only Munis access for staff, and clearer staff assignments; public works said it is coordinating with IT and training is planned.
Multiple council members told public works on Monday that the current work-order intake and tracking process is failing constituents and staff.
"We haven't closed that loop or fixed that just yet," Jay Watson said when asked whether the public-facing submission form automatically enters requests into the department’s system. Councilman Corbin called the current method a "sneaker net" — a manual process that requires retyping data — and said the…
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