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Department head outlines priorities for veterans services, emphasizes "no wrong door"
Summary
A department head said the top priority for the veterans services office is a “no wrong door” approach, backed by accredited service officers, virtual appointments, and community advocacy; the speaker noted 22 years of government experience.
Unidentified Speaker, who identified themself as a department head, said the top priority for the veterans services office is to ensure veterans have a “no wrong door” when they seek help — meaning staff will connect veterans to benefits or partner organizations if the office cannot directly provide a requested service. "My top priority is simply just to ensure that the…
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