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Assembly members press EDD on paid family leave backlogs, constituent delays and response standards
Summary
Members told EDD of constituent cases with multi-week payment delays and asked for firm standards; EDD said service-level goals are two weeks for PFL/DI and 21 days for UI, confirmed they track complex outstanding cases, and agreed to provide more data on paper versus online claims and WARN notices.
Assemblymembers pressed EDD staff during an informational Budget Subcommittee No. 5 hearing about persistent case delays in paid family leave (PFL) and constituent experiences needing legislative intervention.
Assemblymember Jessica Colosa and other members recounted constituent cases in which claimants waited weeks to receive payments, including one case that required the member’s office to secure about $13,000 in back payments and another where a claimant waited nearly two months to be certified. Colosa said her office opened nearly 200 cases in under two months, a threefold increase from 2025.
Amy Faulkner, EDD’s chief deputy director, acknowledged 2024 slowdowns tied to moving PFL into the SDIO online application and to…
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