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Residents criticize 311, plowing and storm response; council promises review and task force
Summary
After a severe storm residents told the Prince George's County Council about long 311 hold times, blocked cul-de-sacs and missed trash and emergency services; council members said they will convene oversight meetings, form a task force and pursue regional best practices.
Residents who spoke at the Glenarden listening session described a cascade of service failures during the recent storm: long 311 hold times, neighborhoods trapped by uncleared cul-de-sacs, missed trash pickups and delayed emergency access.
A speaker who identified herself as a former director of the Office of Community Relations said the county's call-center response degraded during the storm: "Residents spent 40 minutes to 2 hours on hold until the system was temporarily shut down," she said. The speaker urged…
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