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Highland Village hears collection report: low tax delinquency, texting and skip-tracing boost recoveries
Summary
Council heard private contractors report low delinquency rates, explained why much of the remaining balance is deferred or uncollectible, and described tactics—letters, calls, skip-tracing and text messages—that lifted collections for court fines and utilities.
A contracted collection firm presented data to the Highland Village City Council on February 24 about the city’s delinquent tax, court-fine and utility accounts, emphasizing low delinquency rates, targeted outreach and legal limits on collecting from elderly or deferred accounts.
The firm said the city’s 2023 original tax levy was a little north of $16 million and that “everything but 1.21% was collected” before July 1, when unpaid accounts are turned over to private counsel. The presenter said $193,000 was turned over for 2023 delinquencies and that the firm collected about 73.4% of the balance in the 12 months that followed. “We’re doing a really good job this year. We’re on pace to go beyond what we did last year,” the presenter said.
Why some accounts remain unpaid: the firm told the…
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