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Sterling Heights presses Priority Waste on summer service failures; company pledges corrective actions and city seeks contingency plan
Summary
After summer pickup delays, Priority Waste told Sterling Heights council it has implemented corrective actions and equipment changes; city staff said the vendor funded a $70,000 public-education campaign and the council requested a contingency-plan update within 60 days and noted roughly $50,000 in assessed contract penalties to date.
City officials and the contractor Priority Waste faced sharp questions Tuesday after summer disruptions to curbside collection prompted a series of corrective actions and public complaints.
City Manager Mark Vanderpool and Public Works Director Mike Moore described the city's transition to an automated, cart-based refuse and recycling system and credited it with sharply increasing recycling participation from roughly 25% to near-universal access. Moore said the change also reduced refuse tonnage and improved neighborhood cleanliness but acknowledged service lapses over the summer that required immediate response.
Representing Priority Waste, Dan Venet, vice president of municipal sales, said the company took…
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