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Roanoke social services reports Medicaid backlog, high foster‑care caseload and housing gains
Summary
The Department of Human and Social Services reported Aug. 19 that Roanoke has about 3,000 outstanding Medicaid renewals from the federal unwind, issued roughly $40 million in SNAP benefits last fiscal year, moved 220 individuals to permanent housing this year and has 291 children in foster care; officials described steps to manage vacancies and casework.
Gwen Coleman, director of Roanoke’s Department of Human and Social Services, briefed council on the department’s five divisions and pressing operational challenges.
Coleman said the department is managing approximately 3,000 outstanding Medicaid case reviews after the end of the public‑health emergency, a significant backlog that staff are addressing while continuing normal benefit processing. She told…
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