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County touts Scout microtransit ridership as public commenter criticizes loss of fixed‑route service
Summary
County reports Scout microtransit passed 75,000 rides with high satisfaction; a public commenter said replacing fixed‑route buses with Scout leaves low‑income riders waiting hours and urged the county to reconsider service impacts. Staff promised to follow up with usage data and specific complaints.
Seminole County officials reported progress on the Scout microtransit pilot during the county manager’s report on Feb. 10: the program has exceeded 75,000 rides in about four months and staff said rider satisfaction is high (reported ~4.7 out of 5). The App Store update for the Scout application recently launched and staff reported a drop in cancellations following the update.
During public comment, resident Andrew Cerny criticized the county for shifting resources from fixed‑route public bus service to Scout microtransit, calling the change “ethically negligent” and saying he’d observed some riders waiting up to roughly three hours for a Scout ride. Cerny argued that ride‑hailing or on‑demand services are not an affordable substitute for low‑paid workers who rely on predictable, low‑cost fixed routes to get to work.
County staff and commissioners said they track complaints and usage data, that staff investigate reported incidents, and that Scout’s data allows staff to identify and follow up with riders who report problems. The board directed staff to continue monitoring service metrics and bring a full six‑month review in April–May that will include performance data and recommendations on service adjustments.
