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Director reports Comms Coach AI training, certifications and RapidSOS plans
Summary
The ECC director reported adoption of "Comms Coach by GovWorks" for AI-based training and QA, cited an award at the Indiana Digital Government Summit, listed staff certifications, and said the center aims to deploy RapidSOS and a new voice recorder this year.
At the inaugural Jefferson County 9-1-1 Advisory Board meeting, the center's director described recent technology and training upgrades intended to strengthen dispatcher performance and incident response.
Brandon said the center acquired "Comms Coach by GovWorks," calling it "an AI based, QA, QI program" that provides graded simulations so dispatchers can practice and receive near-instant feedback. He said the…
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