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Ann Arbor launches AskAn, a 24/7 AI chat assistant on a2gov.org
Summary
The city of Ann Arbor has rolled out AskAn, a 24/7 automated chat assistant on a2gov.org that the city and a program presenter say uses large-language-model technology, supports 71 languages and can route unresolved questions to staff for follow-up.
The city of Ann Arbor has integrated a 24/7 automated chat assistant, AskAn, into its official website a2gov.org, a segment presenter on FYI announced during the program.
The presenter said AskAn is “built into a2gov.org, utilizing the technology behind large language models,” and described the tool as capable of answering municipal questions around the clock and in multiple languages. “AskAn understands and communicates proficiently in 71 different languages,” the presenter said, adding the assistant can escalate unresolved inquiries by…
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