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Sanford plans stronger public-facing communications, new digital media role and customer‑service improvements
Summary
Commissioners asked staff to produce public decision trees, monthly metrics for permit times and to leverage a new digital media specialist to change the city's online narrative and improve resident-facing communications.
Sanford commissioners used a Feb. 18 work session to push for clearer public communications and a persistent social-media presence to change perceptions about permitting and services.
Commissioners described common frustrations: residents who do not follow permit steps, long or unclear plan-review timelines, and uneven follow-up across departments. One commissioner (Committee member S2) proposed a concise brochure or online guide that lays…
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