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Complaints rise after Connect launch and CE audit, enforcement manager says
Summary
Enforcement Manager Holly Glassner reported an uptick in complaint cases and citations tied to a continuing-education audit and to easier online filing through the Connect system; staff said many matters are now being resolved at the desk level and that field staffing is currently filled.
Enforcement Manager Holly Glassner told the Structural Pest Control Board on Feb. 25 that the enforcement unit has seen an increase in consumer complaint cases and citations, and that two procedural changes have driven much of the rise: the continuing-education (CE) audit and the ease of filing complaints through the Connect platform.
Glassner said the CE audit led to a spike in citations…
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