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City's solid waste official urges residents to report missed pickups; robocalls and web updates planned
Summary
Assistant director Robert Whitehead said residents should call the city for missed trash or bulk pickup; staff are working to post notifications online and to use robocalls to inform residents about delays and pickups, and code-enforcement teams are assigned to address street-side issues.
Robert Whitehead, the city official introduced as assistant director responsible for solid waste services, told the meeting that the department has seen high volumes of bulk pickup and recent truck incidents and encouraged residents to report missed collections by phone.
Whitehead said the department is working to improve customer notifications by publishing delay information on the city website and deploying robocalls. "All you have to do is call us," he said, and staff will follow up; the presentation indicated callers typically receive a callback within about an hour in many cases. Whitehead also described the two sets of code-enforcement officers who address curbside and street-side issues.
Residents asked whether reporting will eventually be shifted to an online request form; Whitehead said the city is working toward online request options and could move in that direction while retaining phone-based contact for timely responses.
The city did not provide new policy changes or budget figures during the update; the presentation focused on operational improvements and outreach for service issues.
