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Commissioner proposes online complaint form to track EMS response times and other county concerns
Summary
A commissioner proposed creating a web-based complaint form to let residents and anonymous employees submit concerns (frequently EMS wait times); the board agreed to circulate the draft to commissioners and consult IT for website posting before formal approval at the next meeting.
A commissioner told the DeKalb County Commissioners on Feb. 24 that residents and some county employees want an avenue to submit complaints without revealing their names and proposed an online complaint form to track issues, particularly EMS response times.
The commissioner said many complaints arrive informally by phone and that a centralized, trackable web form would allow the county to capture dates and times — useful if staff later needs to negotiate contracts or investigate recurring problems. The commissioner relayed a personal example, saying a relative recently waited about 20 minutes for EMS response.
Staff said the draft form will be circulated to the commissioners and that IT (Olivia) and Beja would be consulted on posting logistics. The staff member recommended formal approval by the board at the next regular meeting before posting the form on the county website.
