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Pflugerville finance director details utility-billing upgrades, recent debt activity and transparency steps
Summary
Finance Director Tracy Waldron told the council that the city's new utility-billing system went live in November 2024, the city is conducting an efficiency audit with the vendor, and city finance reported recent debt issuances including a $176 million WIFIA tranche and a $121 million 2025 certificate of obligation for infrastructure.
Finance Director Tracy Waldron told the Pflugerville City Council at its Jan. 27 work session that the city’s new utility-billing system went live in November 2024 and that staff is working with the vendor on a "pace audit" to identify efficiency gains.
Waldron said the city’s finance team has been updating workflows and that a new accounts-payable process, developed with the business process analyst and staff across departments, is being tested to reduce processing steps. "We did go live with utility billing in November 2024," she said, and officials are now optimizing how the system is used.
She reported transactio…
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