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Pflugerville library director outlines master-plan possibilities, launches community 'happiness' survey
Summary
Library Director Jennifer Coffey Griswold reviewed usage numbers, said the library (which expanded from about 12,000 to 28,000 sq ft) is part of a facilities master plan that could include a branch or expansion, and the board reviewed a draft community survey with added accessibility and demographic questions.
Library Director Jennifer Coffey Griswold updated the advisory board on library operations, facilities planning and a proposed community survey to collect feedback on services and accessibility.
Jennifer, who noted she has worked at the library for about 20 years, told the board the library building expanded from roughly 12,000 to 28,000 square feet during previous growth and that the library is part of the city’s facilities master-plan process. "We are part of the facility's master plan... at some point, there will be discussion on an additional service point, whether that is a branch or an expansion," she said, adding that stakeholder groups and architect-led proposals would guide decisions.
The director reviewed circulation and visit statistics, saying monthly numbers fluctuate with weather and programming but that checkouts and visits are currently up year to date. She explained a "collection turnover" metric represents checkouts per capita used in state reporting and said the library reports age-group breakdowns and other statistics as required.
Board members spent considerable time reviewing a draft annual "library happiness" survey. Suggestions included adding checkboxes for bathroom quality and accessibility, asking about barriers to attending the library (transportation, internet access), offering Spanish and Vietnamese translations, adding demographic questions for analysis, and listing resource options (large‑print or Braille books, talk‑to‑text). Jennifer said the survey will be posted online and printed copies provided; she agreed to extend the comment period by one month so new board members can submit feedback.
Tiara, the library’s marketing outreach coordinator, also reported outreach activity and said staff plan to introduce a digital mascot called Flash the Firefly in 2026.
No formal decisions on facilities were made; the board and staff outlined next steps for stakeholder meetings, survey distribution and further planning.
