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Mercer County Schools rolls out 24/7 "ReachOut" student crisis line; central office cites early usage and required reporting flow
Summary
District staff described a new ReachOut 24/7 crisis‑support service available to students by icon, QR code, text or phone and reported early August usage (presenter said 703 contacts and 57 student counselor connections); staff explained reporting flows for mandated incidents and monthly reporting plans.
Mercer County Schools presented details Sept. 8 about a new 24/7/365 student crisis‑support service called ReachOut that is now available on district laptops and accessible via QR code, text or phone.
A central‑office presenter (S13) said the service connects students immediately with trained crisis counselors and can be used for issues including stress, anxiety, bullying, family concerns and safety. The presenter described operational features administrators had implemented: an icon on school devices, printed cards with a QR code distributed to…
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