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Town hears NLC service-line program pitch; board asks for costs and puts item on June agenda
Summary
HomeServe, administering an NLC-endorsed service-line protection program, told the board the voluntary program would offer external water/sewer and in-home plumbing coverage with premiums starting near $6.99 and town revenue share of 10%; the board asked staff for revenue estimates and agreed to consider the program in June.
Ashley Shaworski, speaking by video, presented the National League of Cities-endorsed service line protection program administered by HomeServe, describing an optional insurance-like product for homeowners that covers external water lines, external sewer/septic lines and in-home plumbing.
Shaworski said the program uses local, vetted contractors, is marketed by direct mail (not door-to-door), and requires town sign-off on mailings that use the town logo. She gave sample pricing: $6.99/month for external water-line protection, $7.99/month for external sewer-line protection, and $9.99/month for in-home plumbing coverage; external incidents include up to $8,500 per repair incident, and the town would receive 10% of collected premiums as a revenue stream.
Board members asked how much revenue the program typically generates per household and whether the board should consider a different revenue-share split. The manager and commissioners asked Shaworski to provide estimated premium-to-revenue projections and suggested staff bring a proposal back at the June meeting; the board agreed to add the program to the June agenda for further consideration.
The presentation did not commit the town to participation; Shaworski emphasized the program is optional for homeowners and that the town bears no direct cost to participate beyond approving use of branding on mailings.
