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Residents report multi‑day outages and surprise bills; PSC and Entergy point to bill timing and offer analysis and an assistance event
Summary
Residents at the Madison County meeting described four‑day outages and steep bill increases after Winter Storm Fern; Entergy said billing timing and a fuel‑adjustment clause can explain some increases and encouraged affected customers to request a bill analysis or visit an assistance event on Feb. 28.
Several residents described long outages during an ice storm and said their electric bills rose substantially afterward. "Four days without electricity, my bill should not be going up," one resident said, reporting a roughly $200 increase after a multi‑day outage.
Entergy staff recommended specific account reviews and cited two common causes for unexpectedly high bills: the timing of meter cycles (bills reflect prior‑month usage) and a fuel adjustment clause that updates…
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