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State complaint survey prompts concerns about routing and treatment of adjacent nursing homes
Summary
Carmen told the Dunn County committee that a complaint survey tied to an anonymous staff allegation initially pointed to a different address, prompting concern the state survey team misrouted inspectors; the visit to the West (Lehi) building produced no citations but raised questions about how nearby facilities are treated during complaint investigations.
Carmen, the community mentor administrator, reported that a recent complaint survey originating from an anonymous staff complaint listed an address in the central neighborhood (2901 Forbes). State surveyors initially went to the central address and later came to the West (Lehi) building; Carmen said the state acknowledged the initial routing…
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