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CB2 urges Lyft/Citi Bike credit or membership extension after storm‑related outages

Manhattan Community Board 2 Traffic & Transportation Committee · February 25, 2026

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Summary

CB2 committee agreed to draft a resolution asking Lyft/Citi Bike to provide membership credits or a short automatic extension after stations were snowed in; committee cited the operator’s contractual obligation to clear stations and urged contractual enforcement.

Community Board 2’s traffic committee agreed to ask Citi Bike (operated by Lyft) for a consumer remedy after multiple stations were unusable during recent snowstorms.

Chair Janine Kiley proposed asking for a short membership extension — for example, two weeks — instead of refunds, arguing that an extension would both compensate heavy users and create an incentive for better seasonal service. A resident quoted Streets Blog reporting that Lyft, not DOT, is contractually required to clear snow from Citi Bike infrastructure.

DOT staff clarified that DOT handles station siting but that operations and snow‑clearing fall under the operator’s contract. Committee members favored drafting a short resolution citing the contract language and requesting a remedy and clearer operational plans for future storms. The committee agreed to volunteer authorship and to circulate the draft for committee review.