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IT lays out $47.8M recommended budget, proposes multi-year ERP and CRM investments under new TIP
Summary
City CIO Paul Cameron presented a recommended 2025 IT budget (~$47.8 million), outlined the first Technology Improvement Plan projects (including $1.25M for a new 3-1-1 CRM and a multi-year ERP replacement request totaling $14M across three years), and warned of talent and cybersecurity risks.
Paul Cameron, the city's Chief Information Officer, presented the Information Technology department's recommended 2025 budget to the Minneapolis Budget Committee on Sept. 13, highlighting the creation of a Technology Improvement Plan (TIP) and several multi-year technology projects.
Cameron said the IT department is proposed at 108 FTEs in 2025 with 12 current vacancies and put the recommended 2025 budget for IT at approximately $47,800,000. He framed three priority objectives: maintain system health, strengthen cybersecurity posture and promote enterprise platform adoption to reduce duplication across departments.
TIP projects highlighted
- A new CRM for 3-1-1: Cameron said the team has started planning and stakeholder engagement, with an RFP targeted for 2025. He said the TIP request for this initiative is $1,250,000 in 2025, about $3,000,000 in 2026 and $1,580,000 in 2027 to cover licensing and implementation costs.
- ERP replacement (COMET): Cameron described a multi-year ERP replacement to modernize HR, payroll and finance systems. The TIP asks for $5,000,000 in 2025, $6,000,000 in 2026 and…
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