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Kelly Services presents substitute staffing data as trustees press for clearer local metrics
Summary
Kelly Services told the School City of Hammond board it filled 11,196 substitute assignments Aug–Dec with a 93.35% fill rate; trustees and public speakers pressed the vendor for clearer local‑resident counts, no‑show rates and consistency in its reported figures and asked for follow‑up documentation before deciding on next steps.
Tierra Burton, senior account consultant for Kelly Services, told the School City of Hammond board that Kelly filled 11,196 substitute assignments between August and December and achieved a 93.35% overall fill rate over that period.
Burton said the vendor maintains a pool of about 349 substitutes and offers recruiting, onboarding, payroll and benefits on behalf of the district. She described a 24/7 incident‑support line, background checks and training requirements, and said the vendor reduced incidents to 0.3% of total fills. Kelly said substitutes receive payroll, retirement options and other…
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