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Insurer outlines duty‑to‑defend timeline; commission agrees to formalize claim‑reporting process
Summary
Representatives of the village's insurer explained how claims and ethics complaints are reported, reviewed for coverage, and assigned counsel; they recommended designating a point person and offered loss‑control resources to create written procedures.
Representatives of the village’s property‑liability trust described the insurer’s process for handling claims, including ethics complaints, and urged the village to report allegations to the carrier promptly so coverage review and counsel assignment can proceed quickly.
Jen Martin, executive vice president of the insurer’s administrator, said claims should be reported to the carrier as soon as the village receives them. "These claims can move very…
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